FAQ & Support

How do I enrol in Altitude Students?

Visit the Altitude Students Homepage and click on the Join Now button. Make sure you have your Student ID card and your Aeroplan Number handy. If you don’t already have an Aeroplan Number, don’t sweat it – we can help you join for free.

Who’s eligible for the program?

Students who are enrolled at an eligible Canadian post-secondary institution.

What is the cost of an Altitude Students membership?

Nothing – the program is completely free.

Where do I find my discounts?

Once your registration has been confirmed, go to the My Profile tab then to the My Perks section

How long am I registered for the program?

You’ll be an Altitude Students member from the time your registration is confirmed up until the end of the school year (until July 31). If you want to continue taking advantage of Altitude Students perks in the following school year, and are still a registered student, simply come back to register as of August 1.

How is Altitude Students different from the Aeroplan Program?

The Altitude Students program is designed to give you a bunch of awesome perks for when you travel. We want your travel experience to be as seamless, comfortable, and hassle-free as possible.

Aeroplan is Canada’s premier coalition loyalty program. It offers a wide range of ways to earn and redeem Aeroplan Miles with over 150 partners.

How do I see how many Aeroplan Miles I’ve earned?

You can login to aeroplan.com using your Aeroplan Number and Password to view your total Aeroplan Mile balance. You can also visit the Your Account section for details on your past transactions with Aeroplan’s many partners.

How do I know how many bags I can bring onboard?

You can visit our Baggage Guide at any time for information about baggage allowance on Air Canada-operated flights.

What items are not allowed on board?

Our Restricted and prohibited items, carry-on and checked baggage pages provide essential information. We also encourage you to visit the Canadian Air Transport Security Authority (CATSA) website.

How do I change my password?

You can login to aeroplan.com using your Aeroplan Number and Password and visit the Your Account section. In the Personal Information section, you will see a Password tab. From there all you need to do is follow the instructions to change your password.

How do I manage my email preferences?

You can login to aeroplan.com using your Aeroplan Number and Password and visit the Your Account section. In the Personal Information section, you will see a Profile & Contact Info tab. From there all you need to do is follow the instructions to change your email preferences.

What’s Air Canada Altitude?

Air Canada Altitude recognizes and rewards Air Canada’s most frequent flyers with a range of priority travel services like lounge access, upgrades and so much more – all designed to make travel as comfortable and seamless as possible. Status can be reached by earning Altitude Qualifying Miles and Altitude Qualifying Segments. These are earned on eligible flights operated by Air Canada and Star Alliance member airlines.

What are AQM/AQS?

Air Canada Altitude status is reached based on the number of Altitude Qualifying Miles (AQM) or Altitude Qualifying Segments (AQS) earned on eligible flights operated by Air Canada and the Star Alliance member airlines between January 1 and December 31. You’ll get one AQS for every eligible flight you take, and some AQMs based on the distance travelled and the fare you purchased. Each AQM is also an Aeroplan mile that you can redeem for flights or other merchandise. See how many AQMs you’ll get on your next flight here.

*AQM – Altitude Qualifying Miles

**AQS – Altitude Qualifying Segments

Tell me more

What are the Terms and Conditions of the Student Program?

See here

Contact us

Check out the FAQ section before contacting the support team. You might find your answer right here!